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Reviews about Sprint Store

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  June 13, 2019, by Jay Godz
  Terrible, unprofessional experience. We were honest from the jump. We told the representative that we were having a problem getting our important photos and videos of our special needs child's progress, to backup properly on iCloud. I told the rep that if we couldn't have them all transferred at the store, that we would continue to troubleshoot with Apple, before doing the upgrade. The rep insisted that she would be able to do the transfer successfully. After we went to dinner, the photos and videos were still loading. We were told they take a while to load but they'll all be there, and to erase our old phones. We did, and of course the photos and videos all didn't load. After all of this, we worked back and forth with a "manager" who told us SHE would help. No help. Then we call back to speak to another "manager." Sales representatives lied to us calling themselves managers. Just completely disrespectful and unprofessional. Sprint needs to get it together and destroy and rebuild this store. There are a couple nice, professional people in this store. Unfortunately, we didn't have the pleasure of meeting any of them.